Returns & Exchanges

At Jot, we want you to love your brew; if you are not completely satisfied with your purchase, please contact us within 30 days for a full refund or replacement. Due to the perishable nature of our ultra-concentrated coffee, we do not require physical returns for opened bottles.

Return Process

• 1.
  Contact Support

  Email our team at [email protected] with your order number and the reason for your request within 30 days of delivery.

• 2.
  Quality Review

  Our team will review your feedback to help us improve our brewing process and determine if a replacement or refund is best.

• 3.
  Refund Processing

  Once approved, a credit will automatically be applied to your original method of payment within 5-10 business days.

• 4.
  Enjoy or Share

  Since we don't accept physical returns of liquid products, we encourage you to share any unused coffee with a friend or recycle the glass bottle.