Frequently Asked Questions
Everything you need to know about your Jot delivery.
How do you ensure the freshness of the food during transit?
All perishable items are packed in insulated liners with non-toxic gel cold packs designed to maintain optimal temperatures for up to 48 hours.
Where does Jot ship to?
Currently, we ship to all 48 contiguous states in the US. We are working hard to bring our fresh ingredients to Alaska, Hawaii, and international locations soon.
Can I modify or cancel my subscription?
Yes, you can pause, skip, or cancel your subscription at any time through your account dashboard. Please ensure changes are made at least 3 days before your next scheduled delivery.
What should I do if my order arrives damaged?
We take great care in packing, but if your order arrives in poor condition, please contact our support team within 24 hours with a photo of the damage for a full refund or replacement.
Are your ingredients organic and locally sourced?
We prioritize organic produce and partner with local farmers whenever possible to ensure we provide the highest quality, most sustainable ingredients available each season.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.